Save search query
Hi, colleagues!I've got an interesting question. Is there any way in C4C to save search query that it could be available for all users of business role?I mean that search query is some criterias in...
View ArticleD4C Account upload with custom fields
Hi,Is it possible to upload D4C accounts with custom fields? Added some custom fields to D4C overview page, looking for a way to upload accounts with custom fields from csv file. In C4C it updates the...
View ArticleService Tickets Categories
Dear Gurus,I have to set up the C4C Service Scenario.In this scenario I have 3 different ticket types and they should have 3 different catalogues with different categories and subcategories associated...
View ArticleC4C integration case
Hi expert, I am beginner of implementation.Our customer requested daily automation update/new account(customer's member) & opportunity(POS data) to C4C from their Data-warehouse. To my knowledge,...
View ArticleCreate Service Category Catalogs with spaces
Hi, I have created a comma separated value (CSV) file to upload entire service category catalog (see below format), rather than creating each entry manually in the system. But I need to create five...
View ArticleWork flow rules - Automatic Generic E-Mail sent
Dear all, I have set up a couple of workflow rules with rule type = notification. My Users are receiving both a notification in C4C and a generic Email: You have been notified about a change of data...
View ArticleNot possible to re-label Sale Order fields
Dear experts,our customer asked to rename "Reason for Rejection" field in "Reason for Cancellation" in Sales Orders.However, when we re-label the field, save and publish, the label has again the...
View ArticleOrganizational Work Distribuition setup for tickets
hello there gurus! I've strugling trying to setup a simple rule for organizational work distribuition rule: "all tickets in brazil shoul go to a customer service org unit called OuVIDORIA" I have...
View ArticleScope in SAP C4C as a SAP CRM Functional Consultant!
Hi All,I am sensing that the CRM would be moving to cloud very soon and it would be a very logical move to switch towards cloud as early as possible. I had 2 queries:Is SAP C4C going to affect SAP CRM...
View ArticleHow to open C4C account from direct URL
Hello Everyone, We have a requirement to launch C4C Account directly from ECC GUI screen using Web URL. We already have this functionality in SAP CRM OnPromise. How can we achieve this requirement...
View ArticleError when customer data is sent to Cloud for customer via PI from ERP
Hi Team, Scenario : Integration of ERP and Cloud for customer via SAP PI. " Error while processing inbound third party communication " - This error is displayed in C4C when customer details...
View ArticleResponse options
Hi experts! I am trying to understand the aim of response options. I understood that responses can be assigned to a campaign, but which is the aim ? Is it possible to link response options to link in a...
View ArticleAdobe LiveCycle designer - Tutorial needed
Hello C4C friends, Does anyone have a quick guide or tutorial for Adobe LiveCycle designer? I find this topic is quite lacking information in the help section of C4C (or maybe I overlooked it). Would...
View ArticleIs it possible to replace the C4C URL domain?
Has anybody ever tried (by asking SAP) to have the C4C URL domain replaced? E.g. ask SAP to replace "myXXXXXX.crm.ondemand.com" with "my domain.com" ?
View ArticleChange Menu Order ?
Is there a way to put and order in the upper menu and all users have the same. Because I know that each one can change it manually. But I need to change for all the users and we all have the same upper...
View ArticleSearch or report of customer for marketing attributes
Hi, I've implemented marketing attributes in the C4C. So far so good.Is there a way for me to search for customers, eg who has marketing attributes A = X ?Or any report for the similar requirement?...
View Articleedit external id
Is it possible to allow business users to edit the external ID of a customer in side the customer's head instead of falling back to "ID Mapping for Integration"? It is not possible to mark the field...
View ArticleDivision is not available in Fine-Tune list
Hello, I have an issue in my C4C tenant. I cannot configure list of divisions that I have. I read in Help Center that To find this activity, go to the Business Configuration Implementation Projects...
View ArticleMaps in Accounts/Visits
Hello experts, i'm facing this issue: when i open Visits (or Accounts) workset, i get this error: "Either Google map is inactive or both Google and Bing maps are active. Please contact the key...
View ArticleReceiving E-mail notificactions for approval process
Hi experts, I want to know if it is possible that the system sends an e-mail to an user responsible of approving opportunities when one of them is sent to. I´ve configured the next: Go to the Business...
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