Unable to edit the approval process
Hi All, I have a custom BO in our scenario and had activated the Approval process for the same. I had added the Revision task as well along with Approval and Notification task. Now I have to remove the...
View ArticleDifferences between iPad app SAP C4C and SAP C4C Extended Ed.
Hi all! I read that a new iPad app of C4C has been released: SAP C4C Extended Edition. I found that the only new feature is the new UI. Is there any other new enhancement? Thanks!
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Customer Service: Edit Summary Form Templates for Tickets
Hello Community Network,Is it possible to define a custom (and consequently edit) the Summary Form Template for Customer Service Tickets? The Summary functionality button on the Tickets Workcenter let...
View ArticleC4C Approved quotes can not be editable for the Account change
We have created the C4C quote and sent for the approval, when approval rejected or approved the quote is not changeable for the Account/Product Info. "Some selected entries can not be deleted" message...
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C4C-PCM Portal Integration Destination Setup
Hello Experts, We are trying to connect C4C to HCP PCM portal. While doing so we need to setup destination on HCP. Below are details that are to be maintained in it. Kindly help me out understand how...
View ArticleDerive Territory functionality
Dear experts, i don't know if my tenant is not working properly or what, but when i try to use the "Derive territory" action inside an Account or Individual Customer, it does not work or do anything. I...
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Consuming a C4C A2X webservice in abap
I consumed by soapUI a c4c webservice, and i don't have problem. In SM59, i get this message And soamanager, i get this message: SRT Framework exception: Error in WSDL access: Exception occurred in...
View ArticleProvide Rest Web Service
Hi, We are trying to integrate an External system directly to Cloud for Customer but our preference would be on using REST web service without using HCI or PI. The call/initiation should come from the...
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ERP ->(soap) HCI ->(soap) C4C Error SOAP
Hi experts I consume webservice of c4c from the ERP by HCI.Service: ManageExternalAggregatedCustomerSalesOrderViewInBasic Authentication for C4C The service works well in soapUI, but when I try from...
View ArticleShoretel Integration
Hi All, We need to integrate Shoretel Contact center application with SAP C4C. We know that C4C supports CTI integration with Cisco and Avaya client. Is it possible to integrate Shoretel as well?...
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Sales Org determination within service ticket
Hey there, I'm left with another question. When creating a service ticket the sales organisation is not selected automatically as it is when creating an opportunity.The employees are assigned the...
View Articletable extension to add a new column in the quotation output template
Hi C4C team, I have a requirement to add a new column to the table present in the quotation output template. I am trying to edit the form using Adobe Livecycle tool given by SAP in the downloads...
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Facebook integration issues
Hi guys, I am currently following the Administrator guide instructions in order to add a social media channel. The problem I am facing is that the C4C app was designed to use the Facebook App API v 2.2...
View ArticleThin Client CTI Integration for C4C
Hi C4C Community, Is anyone aware of a thin client CTI implementation for C4C? It seems all of the integrations I've seen are based on the Silverlight CTI Adapter thick client approach. Is anyone...
View ArticleKnowledge Base inside other BO
Dear experts, is it possible to insert the solution finder (knowledge base service) inside other objects like customer/contact in order to allow the user (not a service user) to search document of the...
View ArticleDifferences between iPad app SAP C4C and SAP C4C Extended Ed.
Hi all! I read that a new iPad app of C4C has been released: SAP C4C Extended Edition. I found that the only new feature is the new UI. Is there any other new enhancement? Thanks!
View ArticleStandard test cases for SAP C4C
Hello Colleagues, I am looking for a place where I can find test cases for the standard process flows in C4C. In our project the business is writing the test cases, but we would like to provide them...
View ArticleSending message
Hi Geeks, How to push message to a group of people or all people existing on a cloud tenant? Regards,Somya
View Articlecan you initiate a tweet as opposed to responding to one
brent youngI'm talking with Brent and he's wonder if from C4C we can send out a tweet - for example a marketing announcement. Everything we see is in regards receiving a tweet and then responding....
View ArticleAdd-On Coderint 600
Hi , I need to install the addon CODERINT 600 but i can't find the same in Marktplace. Someone know where can i find this addon? Best regards,Matheus HIrata
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